1. Digital product nature

Magekko sells digital products that may be delivered immediately after payment. Because access can be granted straight away, refund eligibility is limited once delivery or download access has been provided.

2. Before purchase

We aim to make each product page clear before checkout by explaining what the product is, what is included, pricing, and how delivery works. Customers should review this information carefully before buying.

3. When refunds may be considered

Refund requests may be considered where a customer was charged in error, did not receive access because of a technical issue we could not resolve, or where a refund is required under applicable consumer law.

4. When refunds are normally not available

Refunds are generally not provided where the product has already been delivered, downloaded, accessed, or used, except where law requires otherwise.

5. Duplicate purchases

If the same product is purchased more than once by mistake, contact Magekko promptly with the order details so the issue can be reviewed.

6. Request process

Refund requests should be sent through the contact page and include the purchaser name, purchase email, product purchased, date of purchase, and reason for the request.

7. Review timeline

We aim to review refund-related messages within a reasonable time, normally within two business days, although some cases may take longer if technical or payment-provider checks are required.